Privacy Policy

1. Who we are

PARAVERSAL PTY LTD is an Australian health technology company developing wearable devices and digital health products. SunBud is a Paraversal product with a mobile app and related wellness services.

SunBud is intended as a wellness support product. It is not a medical device and is not intended to diagnose, treat, prevent, or cure any disease or health condition.

2. Information we collect

The information we collect depends on how you use the website, app, and support services. It may include:

• Contact details you provide when emailing or calling us, such as name, email address, phone number, and the content of your request.
• Account information used to create, manage, support, or delete a SunBud account.
• App settings, profile preferences, consent choices, and privacy controls selected in the app.
• Device, app, browser, and diagnostic information needed to keep services secure and functioning.
• SunBud app data such as estimated UV context, routine entries, reminders, journal entries, and product settings when those features are used.
• Approximate location or forecast context only where the app requests it and the user allows it.
• Support records, deletion requests, and account verification records needed to respond to user requests.

3. How we use information

We use information to provide and improve our website, app, account support, privacy support, and data deletion processes. We also use information to maintain security, troubleshoot issues, respond to requests, record user choices, and comply with legal obligations.

If coaching features are available, we use those messages to respond within SunBud's wellness product scope. Coaching messages may be processed by service providers, including cloud or AI service providers where those services are used. Users should not send passwords, payment card details, sensitive medical records, or emergency information through support or coaching features.

4. Sharing and service providers

We do not sell personal information. We may share information with service providers that help us host, secure, operate, support, or improve the website and app, including cloud hosting, security, payment, support, app infrastructure, and AI services where used. We may also share information when required by law, to protect users, or to protect the security and integrity of our services.

Where store purchases are offered, Apple App Store or Google Play may process purchase and subscription information under their own terms and privacy policies.

5. Data retention and security

We keep information only for as long as reasonably needed for the purposes described in this policy, including support, account operation, security, legal, tax, dispute, and audit requirements. We use reasonable technical and organisational safeguards, including access controls and HTTPS/TLS encryption for data transmitted between users and our services.

6. Access, correction, and deletion

Users may request access, correction, export, or deletion of account-related data where applicable. SunBud account deletion can be initiated from the app's account or privacy settings, or by contacting us if the app cannot be accessed.

Some records may be retained where required for legal, tax, billing, security, fraud-prevention, or dispute purposes.

7. Contact

Privacy questions and requests can be sent to hello@paraversal.com.au. You can also contact us by phone at +61 (0) 403 699 459.